We have sent you a picture of your parcel the day we shipped with an EMS or India Post sticker on it. The number on this sticker is the tracking number.
Please note that we do not know how long a shipment will realistically take. We can make guesses but we also know that they can be off by 100% and more. This is not so much the fault of the postal service (or EMS) but how the airlines decide to take the stuff on board as cargo. Sometimes a parcel is stuck at Delhi airport for a few weeks before it gets a lift.
The tracking system does only work inside India – once the parcel has left India (by air) the tracking will ONLY be updates AFTER it has reached the final destination. This may never happen if it is stuck at your national or local customs depot – we had a few cases where stuff was sent back to us because it was not claimed by the receiver who in turn was oblivious to the fact that it had reached local customs. In some countries the mail service will pay any customs fees and collect them when delivering, in other countries you will have to go to the customs office yourself. We simply can not know how this is handled in your country.
As a rule you can also track your parcel on your national postal tracking site although EMS may have a separate site where you live.
Could we not use Fedex or UPS who have their own fleet of cargo aircraft? Yes, we could but because we have relatively few shipments we are not eligible for their volume schemes and sending individual items thru them is forbiddingly expensive.
However the good news is: since we started our operation not a single item was ever lost – although we received a very few returns because the customer had not collected their items from customs. So this is something you have to be aware of.
In the meantime should any problem arise we are here to help. Please contact us mentioning your tracking number and date of your order.