Shipping Information

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Shipping prices went thru the roof recently! Especially to the USA, a price hike of 50% was implemented by the postal service for parcels to the USA. That is why we can not offer a singular shipping fee for all countries for large and/or heavy products any more (like we did in the past). For smaller items it is still possible to cover the price increase from our pockets. Now we have 3 areas with different shipping fees: EU (Europe) USA and “the rest of the world”. Because EU and USA account for 90% of our sales we can be generous with those few shipments to “the rest”.

We normally ship with EMS express. In some cases EMS is much more expensive than the postal parcel service in which case we use postal parcels. The difference is not in reliability but in time. Postal service sometimes (but not always) takes longer. Both are trackable. We have figured out the shipping average for most of our products and add them directly to the product price to make ordering more transparent and easy.*
*But see above note.

If you order more than one item we will reduce the shipping charges to the amount we have to pay at the post office and refund you the overpaid difference via PayPal.

If you ordered multiple items your parcel will have a receipt sticking to it, most often next to the EMS speed post label with the tracking number. It will show the actual price of the shipping in INR and a number that is derived from the weight and the size of the parcel which they label WT which is easily mistaken for weight – which it is NOT.

Tracking

Refunding overpaid shipping in case of multiple orders that are shipped in one package.

We have looked at many different shopping cart solutions and all had flaws and drawbacks. Their advantages do not outweigh those for a small business like ours.
In particular we have not found a single one that was able to calculate shipping costs correctly for multiple items in one package, not to mention varying packet dimensions and weights sent to various countries. This task, easy once you have the package at hand and are inside the post office, is impossible to even guess for a computer program. Just too many variables.
So we settled for the fair solution to refund whatever was overcharged by simply adding up all the shipping of all the items you ordered and subtracting the real postage. The difference will be refunded to you via PayPal.