Return Policy

Sorry, no returns because you changed your mind (we are not Amazon)

The only exception of our no-return policy is if the package arrives visibly smashed or otherwise corrupted by handling during the shipping process. We will require photo evidence (take a shot with your mobile and Whatsapp it to us). We also need you to return the broken package to us or even better reject the delivery and tell the delivery man to return it to us. We will then either refund you or ship a new item.
Should a defect surface after some time and we agree to refund, repair or replace the item you will be paying for the shipping back to us and we will be paying for the renewed shipping to you.

Missing items

Should anything from the list of items included in the package be missing we will mail it to you asap or, if you can source it locally, reimburse your expenses.

How we do things

Many of our items are individually hand made parts. That means there can be slight differences in color, shape or structure that do not affect the function.
If an item is powder coated this is explicitly stated, otherwise we use normal spray paint. All metal parts are primed first, then painted.
Certain items require us to order parts first and the time it takes to deliver them to us has to be considered too, China being a case in point. Currently it seems almost impossible to get stuff from there or it stays forever in customs before it is released.