Sorry, no returns
The only exception of our no-return policy is if the package arrives visibly smashed or otherwise corrupted by handling during the shipping process. We will require photo evidence (take a shot with your mobile and Whatsapp it to us). We also need you to return the broken package to us or even better reject the delivery and tell the delivery man to return it to us. We will then either refund you or ship a new item.
Should anything from the list of items included in the package be missing we will mail it to you asap or, if you can source it locally, reimburse your expenses.
Broken / missing items
Should you lose a screw that is easiest sourced in any hardware or automotive parts store. The rubber bands are original Royal Enfield parts (they hold the battery for the Bullet models) and available in any RE shop, but we would ship a replacement to you if you can not find it locally.
Should a holder go missing we will replace single holders for half of the set price, including the rubbers and screws. We will not sell single holders to customers who have not previously purchased a set.
How we do things
Many of our items are individually hand made parts. That means there can be slight differences in color, shape or structure that do not affect the function.
If an item is powder coated this is explicitly stated, otherwise we use normal spray paint. All metal parts are primed first, then painted.
Certain items require us to order parts first and the time it takes to deliver them to us has to be considered too, China being a case in point. Currently it seems almost impossible to get stuff from there or it stays forever in customs before it is released.